UNITED AIRLINES is making amends. After an unconscionable incident earlier this month, in which a passenger who refused to be bumped from a flight was forcibly dragged off the plane, on 27th April the airline announced 10 policy changes aimed at preventing such indignities in the future. Chief among them are increasing the maximum compensation offered to passengers who agree to be bumped to $10,000, and an end to the practice of forcing passengers on the plane to give up their seats against their will, unless they pose a safety risk.

Bravo, United? Not quite. The airline had little choice but to make big, public, rapid changes. In a survey following the incident at…Continue reading