Products

ProsperWorks Adds In-App Comms to its Google CRM Solution

ProsperWorks, which provides CRM for Google’s G Suite business tools, last week announced the addition of in-app cloud communications functionality. The new features are available through a custom integration with RingCentral, which provides enterprise cloud communications and collaboration solutions. The integration lets users make, receive and log calls without leaving the CRM solution.

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Business and financeGulliver

IAG enters the low-cost, long-haul market

WILLIE WALSH has spent much of the past few years stripping the frills from British Airways planes, at least on short-haul routes. The boss of IAG, BA’s parent firm, seems keen to ape the success of Europe’s low-cost carriers, such as Ryanair. Hence, everything that once distinguished it as a “full-service” carrier—whether a complimentary sandwich, a free checked bag or to the right to choose your seat—has been deplaned. The strategy has proved a success. Despite the weak pound, British Airways posted an operating profit of £1.5bn in 2016—about 80% of IAG’s total.

When it comes to long-haul flights, however, Mr Walsh has had to contain his cost-cutting zeal. On such routes, BA must compete against carriers that boast sparkling amenities, particularly at the front of the plane, such as Emirates and Singapore Airlines. So although BA has managed to skimp a bit in the premium cabins (by, for example, reducing the food options and downsizing the washbag) it is also investing £400m to upgrade its posh Club World service.

On transatlantic flights, however, the full-service carriers are facing a new threat to their business: low-cost long-haul operators….Continue reading

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Tech Buzz

Why Tech Can’t Help Donald Trump and Most CEOs

The new president is making almost the identical mistake President Obama made during his first two years. Trump has picked a major entitlement to hang his hat on — the same major entitlement, healthcare — and shortly will discover what most CIOs know: You don’t mess with anything that touches everybody. The likely outcome will be that like Obama, Trump will lose the house in the next election.

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DataStax sets sights on customer experience

Enterprises are increasingly seeing the need for their data to generate real-time, contextually aware insights in milliseconds or even microseconds — providing personalized responsiveness every time a customer taps a screen, changes lanes in a car and so on.

Responding to this need to support what it describes as the “right-now economy,” DataStax, a specialist in database software for cloud applications built on the open source foundations of Apache Cassandra and Apache TinkerPop, last week announced its adoption of a comprehensive strategy to help enterprises design and implement Customer Experience (CX) applications.

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