Richard Adhikari

About the Author Richard Adhikari


Call Centers

OpenMethods, Next Caller Join to Streamline Call Routing

OpenMethods has announced an integration with Next Caller’s Advanced Caller ID database that will let contact centers on the Oracle Service Cloud use real-time contextual data for more than 500 million landline, mobile and VoIP numbers to personalize and simplify their agent and customer interactions. OpenMethods integrates IVR and telephony data into the CRM package call center agents use.

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Marketing

IDG’s New Pipeline Activator Aims to Get Sales Timing Right

IDG has launched Pipeline Activator, a global subscription-based service pinpointing verified projects and active sales prospects for those selling to enterprise IT. Pipeline Activator, the latest addition to IDG’s ABM360 suite of account-based marketing services, provides sales and marketing teams with detailed insights on target companies actively researching products and services for purchase.

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Emerging Tech

Autonomous Delivery Robots to Hit Virginia’s Streets

Autonomous delivery robots will be able to travel on sidewalks, crosswalks and shared-use paths throughout the Commonwealth of Virginia this summer. Gov. Terry McAullife recently signed a law permitting the use of Starship Technologies’ Personal Delivery Devices. The six-wheeled robots, which resemble coolers, are designed to deliver parcels, groceries and food within a two-mile radius.

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Servers

Qualcomm, Microsoft to Give Cloud Services a Speed Boost

Qualcomm has announced a collaboration with Microsoft to accelerate next-generation cloud services on the 10nm Qualcomm Centriq 2400 ARM-based platform. The collaboration will span multiple future generations of hardware, software and systems. The two have been working for several years on ARM-based server enablement, optimizing a version of Windows Server for ARM running on the Centriq 2400.

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Deals

Salesforce, IBM Kick Off New Artificial Intelligence Era

Salesforce CEO Marc Benioff and IBM CEO Ginni Rometty on Monday announced a global strategic partnership to deliver joint solutions leveraging artificial intelligence. Einstein, the AI that powers Salesforce applications, will be connected seamlessly with IBM’s Watson AI platform. The integration is scheduled for availability in the second half, and pricing will be announced at that time.

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Social Networking

Google’s Jigsaw Launches Troll-Thwarting API

A new tool is available to check the persistent harassment of online trolls. Google’s Jigsaw think tank last week launched Perspective, an early stage technology that uses machine learning to help neutralize trolls. Perspective reviews comments and scores them based on their similarity to comments people have labeled as toxic, or that are likely to result in someone leaving a conversation.

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Government

FCC Head Champions FM Radio for Smartphones

Ajit Pai, the new chairman of the Federal Communications Commission, last week issued a call for activation of the FM chips in smartphones. The vast majority of smartphones sold in the U.S. have FM chips, but they’re activated in only about 44 percent of the top brands, Pai said. Although that’s nearly twice the 25 percent figure of two years ago, it’s not good enough, he suggested.

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Products

Salesforce Adds Health Cloud Features

Salesforce this week announced new features and an expanded partner ecosystem for its Health Cloud at the Healthcare Information and Management Systems Society conference. The new features are lead-to-patient conversion, risk stratification and advanced segmentation. Salesforce also announced a slew of new partner-developed applications for Health Cloud available on the Salesforce AppExchange.

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Consumer Protection

US Rep Likens Consumer Financial Protection Bureau to ‘Tyranny’

The Financial Protection Bureau has come under increasing fire from Republican lawmakers who now have the Trump administration to back their efforts. Long-time critic Rep. Jeb Hensarling, R.-Texas, who chairs the House Financial Services Committee, compared the bureau to a tyranny in a recent interview. Hensarling reportedly is preparing legislation to enact CFPB reforms.

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Deals

Verizon Cuts Better Deal for Breach-Battered Yahoo

Verizon and Yahoo on Tuesday announced new terms for the acquisition deal they inked last summer. Verizon will pay $350 million less than the original contract price, which places the new value of the deal at $4.48 billion. Yahoo will be responsible for 50 percent of any breach-related cash liabilities incurred as a result of non-SEC government investigations and third-party litigation, under the new agreement.

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